# Introduction

Welcome to the official developer and user documentation for Ebbot. Our platform empowers you to build sophisticated AI chatbots, automate complex workflows, and provide seamless live chat experiences.

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## 🚀 Explore the Platform

Explore our documentation by category to find exactly what you need.

### [AI & Chat](https://docs.ebbot.ai/ebbot-docs/chatbot/ebbotgpt)

Master the core of Ebbot's AI. Learn about **EbbotGPT**, build interactive scenarios, and train your bots to understand and respond to user needs with precision.

* [EbbotGPT Overview](https://docs.ebbot.ai/ebbot-docs/chatbot/ebbotgpt)
* [Building Bots & Scenarios](https://docs.ebbot.ai/ebbot-docs/chatbot/untitled)
* [AI Insights & Analytics](https://docs.ebbot.ai/ebbot-docs/chatbot/ai-insights)

### [Automations](https://docs.ebbot.ai/ebbot-docs/automations/what-is-a-workflow)

Streamline your operations with powerful workflows. Connect your favorite tools and create automated processes that trigger on events.

* [Workflow Basics](https://docs.ebbot.ai/ebbot-docs/automations/what-is-a-workflow)
* [Integrations](https://docs.ebbot.ai/ebbot-docs/automations/integrations)
* [LLM Nodes](https://docs.ebbot.ai/ebbot-docs/automations/llm-node)

### [For Developers](https://docs.ebbot.ai/ebbot-docs/for-developers/intro)

Deep dive into our technical ecosystem. Access APIs, utilize our SDKs, and build custom integrations to extend the power of Ebbot.

* [Integrations SDK](https://docs.ebbot.ai/ebbot-docs/for-developers/intro)
* [Ebbot API Reference](https://docs.ebbot.ai/ebbot-docs/for-developers/ebbot-api)
* [SMS & Safe Exchange](https://docs.ebbot.ai/ebbot-docs/for-developers/sms-api)

### [Integrations](https://docs.ebbot.ai/ebbot-docs/integrations/zendesk)

Connect Ebbot with the software you already use. Seamlessly integrate with helpdesks, identity providers, and more.

* [Zendesk Integration](https://docs.ebbot.ai/ebbot-docs/integrations/zendesk)
* [Dixa Integration](https://github.com/ebbot-ai/external-docs/blob/main/integrations/dixa/README.md)
* [Microsoft Teams](https://docs.ebbot.ai/ebbot-docs/integrations/microsoft-teams-integration)
* [SSO & Active Directory](https://docs.ebbot.ai/ebbot-docs/integrations/active-directory-saml)

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## 💡 Key Concepts

| Concept          | Description                                                              |
| ---------------- | ------------------------------------------------------------------------ |
| **EbbotGPT**     | Our advanced generative AI engine providing conversational intelligence. |
| **Workflows**    | Visual automation builder for connecting systems and processing data.    |
| **Scenarios**    | Structured conversation paths for guided user interactions.              |
| **Integrations** | Pre-built connectors for popular third-party services.                   |

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## 🛠 Getting Started

If you're new here, we recommend starting with these resources:

1. [Create your first scenario](https://docs.ebbot.ai/ebbot-docs/chatbot/tutorials/create-your-first-scenario)
2. [Understand Workflows](https://docs.ebbot.ai/ebbot-docs/automations/what-is-a-workflow)
3. [Explore the API Reference](https://docs.ebbot.ai/ebbot-docs/for-developers/ebbot-api)

Need more help? Contact our support team or explore the [Release Notes](https://docs.ebbot.ai/ebbot-docs/chatbot/release-notes) for the latest updates.