> For the complete documentation index, see [llms.txt](https://docs.ebbot.ai/ebbot-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ebbot.ai/ebbot-docs/core-capabilities/chat/live-chat.md).

# Live Chat

## Ebbot Live chat

Live chat is the primary workspace where operators (chat users) manage real-time interactions with end users. The interface is built for efficiency, allowing operators to handle multiple conversations simultaneously across various platforms.

### Key examples of how Live chat is utilized include:

* Skill-based management – chat users in Ebbot see and manage conversations based on specific skill configurations. 
* Unified channel management – from a single interface, chat users can respond to chats originating from the Ebbot Chat widget, Microsoft Teams, Slack, or other integrated channels.
* Enhanced productivity with Power-ups – chat users can leverage "Power-ups" and integrations to perform complex actions without switching systems. A common example is converting a live conversation directly into a ticket within an external ticketing system to ensure a seamless handoff.

Note: The Live chat area is designed for teams using Ebbot as their primary interface. Clients who utilize a channel integration to handle conversations in an external third-party system will not need to use the Ebbot Live chat interface.

## Explore how to use Live chat

To learn more about how to use the Ebbot Live chat, read about [Live chat](https://customer.ebbot.ai/knowledge/live-chat) in our customer center.