> For the complete documentation index, see [llms.txt](https://docs.ebbot.ai/ebbot-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ebbot.ai/ebbot-docs/core-capabilities/chat/scenarios.md).

# Scenarios

## Scenarios in Ebbot

Scenarios are predefined, structured conversation flows that guide users through specific tasks or interactions. While the Ebbot Chat platform has evolved to include generative AI, Scenarios remain a vital component for handling complex logic that requires a fixed, predictable path.

Unlike generative AI responses, Scenarios provide total control over the user experience through specialized bot response types and interactive cards. They are the ideal tool for:

* Structured data collection – creating guided forms to gather user details and automatically generate support tickets in your external systems.
* Rich media & UI – implementing engaging visual elements such as image carousels, buttons, and interactive cards.
* Secure authentication – triggering sensitive identity checks, such as BankID verifications, at specific points in a conversation.
* Transactional logic – executing precise backend actions or system integrations based on a user’s specific choice within the flow.

By utilizing the Scenario builder, you ensure that critical service processes are handled with precision, consistency, and a high-quality interface every time.