Scenarios

Learn about Scenarios in the Ebbot Chat platform on this page.

Scenarios in Ebbot

Scenarios are predefined, structured conversation flows that guide users through specific tasks or interactions. While the Ebbot Chat platform has evolved to include generative AI, Scenarios remain a vital component for handling complex logic that requires a fixed, predictable path.

Unlike generative AI responses, Scenarios provide total control over the user experience through specialized bot response types and interactive cards. They are the ideal tool for:

• Structured data collection – creating guided forms to gather user details and automatically generate support tickets in your external systems.

• Rich media & UI – implementing engaging visual elements such as image carousels, buttons, and interactive cards.

• Secure authentication – triggering sensitive identity checks, such as BankID verifications, at specific points in a conversation.

• Transactional logic – executing precise backend actions or system integrations based on a user’s specific choice within the flow.

By utilizing the Scenario builder, you ensure that critical service processes are handled with precision, consistency, and a high-quality interface every time.