# Persona ## Persona View and edit the Persona in your configs under EbbotGPT Configurations. Your persona is a way to give your chat agent instructions on who it is and how it should behave. Think of a persona as a prompt that directs the chat agent's behavior and answers. * Chat agent's name and purpose * Your organisation's name and a short description * How the chat agent should write its answer * Specific behaviour: "If asked about X answer Y" ### General Guidelines * **Define the interaction style:** Who will be talking to the AI agent, employees at your company, customers or someone else? Define if the AI should act as a peer, expert, or facilitator. * **Define who the AI represents:** By specify what the bot represents it will have the context to understand the scope of appropriate topics and boundaries. For example, not to recommend competitors or talk about topics completly unrelated to your organisation. ### Prompting Examples * **Handover to human agent:** When you want to guide the chat agent to perform handovers at specific moments, we’ve found that using a phrasing with a 'handover tag' works better with our model. For example If a user requests to create a case, incident or ticket , always perform a handover using the handover tag. * **Provide alternative responses:** When instructing the chat agent *not* to respond a certain way, also specify *how* it should respond instead. * **Concise and Clear Instructions:** Shorter, more focused instructions are generally more successful. * **Use explicit phrasing:** For direct instructions, use clear commands like: "Refuse to answer X - Always say Y." * **Provide exact phrasing in quotes:** To guide the AI agent's responses precisely, use quotation marks. For example: "If X happens, always reply: 'I can't help with that, have you tried xyz?'" --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.ebbot.ai/ebbot-docs/core-capabilities/ebbotgpt/ebbotgpt-configurations/persona.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.