# Automations Integrations

## What are Integrations in Automations?

Integrations are the core of the Automations platform. They provide the "building blocks" (Triggers and Actions) that allow you to connect different services and automate your business processes.

**Crucial First Step**: You cannot build workflows until you have installed and connected at least one integration. These integrations populate your toolbox in the workflow builder.

## What do Integrations add?

Each integration expands the capabilities of the platform by adding:

* **Triggers:** Events that can start a workflow (e.g., "New Zendesk ticket", "Email received").
* **Actions:** Tasks the workflow can perform (e.g., "Post a reply", "Update ticket status", "Send a notification").

The more integrations you connect, the more powerful and flexible your automations become.

## Create a connection in Automations

When you connect an integration (like Zendesk or TOPdesk), the system asks for information such as a **Base URL** and **Authentication** details.

This is necessary because:

1. **Secure access**: The platform acts as an authorized agent on your behalf. To read data or perform actions, it needs valid credentials for your specific system instance.
2. **Environment targeting**: Most systems have multiple environments. The **Base URL** tells our system exactly where your data lives.
3. **Permission control**: You control exactly what the automation is allowed to see and do by managing the permissions of the connected account.

To connect a new system, navigate to the Integrations page in Automations and follow the connection prompts for your chosen service.

## What integrations are available in Automations?

To see what integrations that are available and that you can connect to, visit the Automations platform and navigate to the [Integrations page](https://automations.ebbot.eu/apps). 

## Is it possible to build an integration and use it in Automations?

Yes, get started with building so called Workflow servers to connect to your service operations systems and design workflows that automates your processes. 

{% content-ref url="../developer-resources/ebbot-automations/integrations-sdk" %}
[integrations-sdk](https://docs.ebbot.ai/ebbot-docs/developer-resources/ebbot-automations/integrations-sdk)
{% endcontent-ref %}

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