> For the complete documentation index, see [llms.txt](https://docs.ebbot.ai/ebbot-docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ebbot.ai/ebbot-docs/integrations/automations-integrations/integration-setup-guides/hubspot-integration-in-automations/actions/update-ticket-properties.md).

# Update Ticket Properties

Updates the standard properties of a HubSpot ticket: pipeline stage (status), priority, type, owner, subject and pipeline. Leave fields empty if you do not want to update them.

**Action identifier:** `update_ticket_properties`. **Reference checked:** 29 September 2026.

## Inputs

| Field             | Type           | Required/default | Meaning                                   |
| ----------------- | -------------- | ---------------- | ----------------------------------------- |
| `ticket_id`       | string         | Required         | The ID of the ticket to update            |
| `ticket_status`   | string \| null | `null`           | The pipeline stage (status) of the ticket |
| `ticket_priority` | string \| null | `null`           | The priority of the ticket                |
| `ticket_type`     | string \| null | `null`           | The type (category) of the ticket         |
| `ticket_owner`    | string \| null | `null`           | The agent the ticket is assigned to       |
| `ticket_subject`  | string \| null | `null`           | The subject of the ticket                 |
| `ticket_pipeline` | string \| null | `null`           | Pipeline ID from your connected portal.   |

## Output shape

Paths are relative to this action's output. Select them from the builder's variable picker; do not add a `ticket` wrapper to actions that return top-level fields. Nullable property fields and empty defaults are not proof that a value was retrieved.

| Path                                   | Type           | Meaning                                                                                 |
| -------------------------------------- | -------------- | --------------------------------------------------------------------------------------- |
| `ticket`                               | object         | Returned ticket data; may be a default object when no data is returned.                 |
| `ticket.id`                            | string         | HubSpot record ID.                                                                      |
| `ticket.properties`                    | object         | Property values returned for this record; some declared fields may be empty.            |
| `ticket.properties.subject`            | string \| null | The subject of the ticket                                                               |
| `ticket.properties.content`            | string \| null | The main content/description of the ticket                                              |
| `ticket.properties.hs_pipeline`        | string \| null | The pipeline ID                                                                         |
| `ticket.properties.hs_pipeline_stage`  | string \| null | The pipeline stage ID                                                                   |
| `ticket.properties.hs_ticket_priority` | string \| null | The priority of the ticket                                                              |
| `ticket.properties.hs_ticket_category` | string \| null | The category of the ticket                                                              |
| `ticket.createdAt`                     | string         | Creation timestamp returned by HubSpot; empty when unavailable.                         |
| `ticket.updatedAt`                     | string         | Last-update timestamp returned by HubSpot; empty when unavailable.                      |
| `ticket.archived`                      | boolean        | Archive flag returned by HubSpot; defaults to false when omitted.                       |
| `ticket.full_conversation_content`     | string         | Empty in this action; the update does not fetch conversation content.                   |
| `success`                              | boolean        | True when HubSpot returns updated ticket data; false when no ticket data is returned.   |
| `exists`                               | boolean        | True when ticket data is returned by the update; false when no ticket data is returned. |

Property objects can contain additional fields returned by HubSpot. The declared fields above are not a promise that every property is populated.

## Behavior and limits

Provide at least one non-empty field besides `ticket_id`. Empty values are omitted, so this action cannot clear a field by passing an empty string. Use Update Custom Ticket Fields for a supported explicit clear.

Input mapping: `ticket_status` → `hs_pipeline_stage`; `ticket_priority` → `hs_ticket_priority`; `ticket_type` → `hs_ticket_category`; `ticket_owner` → `hubspot_owner_id`; `ticket_subject` → `subject`; `ticket_pipeline` → `hs_pipeline`.

Status, priority, type and owner choices come from the connected portal. The status list combines pipelines without returning pipeline identity alongside each option; verify the stage belongs to the intended pipeline. Priority falls back to LOW/MEDIUM/HIGH if options are unavailable; type has no fallback.

Follow [Find the correct pipeline and status IDs](/ebbot-docs/integrations/automations-integrations/integration-setup-guides/hubspot-integration-in-automations/actions/get-ticket-statuses.md#find-the-correct-pipeline-and-status-ids) before selecting or changing a pipeline or status.

The owner picker submits the owner record's `id` and omits owners without a linked `userId`. It does not submit `A-{userId}`, the Conversations sender format. Do not convert one identifier into the other by stripping a prefix.

A missing ticket returns false flags. A successful API response returns true flags; verify the resulting properties when the business outcome matters. The returned `ticket.full_conversation_content` is empty because this action does not fetch a transcript.

See [Troubleshooting](/ebbot-docs/integrations/automations-integrations/integration-setup-guides/hubspot-integration-in-automations/troubleshooting.md) for request errors and retry behavior, or return to the [action catalog](/ebbot-docs/integrations/automations-integrations/integration-setup-guides/hubspot-integration-in-automations/actions.md).