Update Ticket Properties

Updates the standard properties of a HubSpot ticket: pipeline stage (status), priority, type, owner, subject and pipeline. Leave fields empty if you do not want to update them.

Action identifier: update_ticket_properties. Reference checked: 29 September 2026.

Inputs

Field	Type	Required/default	Meaning
ticket_id	string	Required	The ID of the ticket to update
ticket_status	string | null	null	The pipeline stage (status) of the ticket
ticket_priority	string | null	null	The priority of the ticket
ticket_type	string | null	null	The type (category) of the ticket
ticket_owner	string | null	null	The agent the ticket is assigned to
ticket_subject	string | null	null	The subject of the ticket
ticket_pipeline	string | null	null	Pipeline ID from your connected portal.

Output shape

Paths are relative to this action's output. Select them from the builder's variable picker; do not add a ticket wrapper to actions that return top-level fields. Nullable property fields and empty defaults are not proof that a value was retrieved.

Path	Type	Meaning
ticket	object	Returned ticket data; may be a default object when no data is returned.
ticket.id	string	HubSpot record ID.
ticket.properties	object	Property values returned for this record; some declared fields may be empty.
ticket.properties.subject	string | null	The subject of the ticket
ticket.properties.content	string | null	The main content/description of the ticket
ticket.properties.hs_pipeline	string | null	The pipeline ID
ticket.properties.hs_pipeline_stage	string | null	The pipeline stage ID
ticket.properties.hs_ticket_priority	string | null	The priority of the ticket
ticket.properties.hs_ticket_category	string | null	The category of the ticket
ticket.createdAt	string	Creation timestamp returned by HubSpot; empty when unavailable.
ticket.updatedAt	string	Last-update timestamp returned by HubSpot; empty when unavailable.
ticket.archived	boolean	Archive flag returned by HubSpot; defaults to false when omitted.
ticket.full_conversation_content	string	Empty in this action; the update does not fetch conversation content.
success	boolean	True when HubSpot returns updated ticket data; false when no ticket data is returned.
exists	boolean	True when ticket data is returned by the update; false when no ticket data is returned.

Property objects can contain additional fields returned by HubSpot. The declared fields above are not a promise that every property is populated.

Behavior and limits

Provide at least one non-empty field besides ticket_id. Empty values are omitted, so this action cannot clear a field by passing an empty string. Use Update Custom Ticket Fields for a supported explicit clear.

Input mapping: ticket_status → hs_pipeline_stage; ticket_priority → hs_ticket_priority; ticket_type → hs_ticket_category; ticket_owner → hubspot_owner_id; ticket_subject → subject; ticket_pipeline → hs_pipeline.

Status, priority, type and owner choices come from the connected portal. The status list combines pipelines without returning pipeline identity alongside each option; verify the stage belongs to the intended pipeline. Priority falls back to LOW/MEDIUM/HIGH if options are unavailable; type has no fallback.

Follow Find the correct pipeline and status IDs before selecting or changing a pipeline or status.

The owner picker submits the owner record's id and omits owners without a linked userId. It does not submit A-{userId}, the Conversations sender format. Do not convert one identifier into the other by stripping a prefix.

A missing ticket returns false flags. A successful API response returns true flags; verify the resulting properties when the business outcome matters. The returned ticket.full_conversation_content is empty because this action does not fetch a transcript.

See Troubleshooting for request errors and retry behavior, or return to the action catalog.