Channel Integrations

This page describe the channel integrations available in Ebbot chat platform, let your chat agent respond to end users in an external channel or receive live chats in another chat tool.

Channel integrations are messaging integrations and only available for chat.

What are channel integrations?

Channel integrations bridge the Ebbot chat platform with your existing communication tools, enabling seamless message exchange between systems. These integrations are divided into two distinct categories:

• User channels: These connect your chat agent/bot to the platforms your audience already uses, such as Microsoft Teams, Slack, or WhatsApp. This allows users to interact with your bot directly within their preferred messaging environment.

• Agent channels (live chat): These connect Ebbot to your existing support infrastructure, such as Zendesk or Freshdesk. This allows human agents to take over conversations and manage interactions within their familiar ticketing or helpdesk tools.