# Channel Integrations Channel integrations are messaging integrations and only available for chat. ## What are channel integrations? Channel integrations bridge the Ebbot chat platform with your existing communication tools, enabling seamless message exchange between systems. These integrations are divided into two distinct categories: * **User channels:** These connect your chat agent/bot to the platforms your audience already uses, such as Microsoft Teams, Slack, or WhatsApp. This allows users to interact with your bot directly within their preferred messaging environment. * **Agent channels (live chat):** These connect Ebbot to your existing support infrastructure, such as Zendesk or Freshdesk. This allows human agents to take over conversations and manage interactions within their familiar ticketing or helpdesk tools. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.ebbot.ai/ebbot-docs/integrations/chat-integrations/channel-integrations.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.