# Extensions Extensions are integrations that are available for chat. ## What Extensions in Ebbot is about Ebbot offers a range of ready-to-use integrations for chat, we call these Extensions. The Extensions enables more things to happen inside a chat conversation than just simple messaging. By configuring Extensions, you can trigger backend logic and update external systems in real-time based on conversation events. This allows end users to complete their requests, without leaving the chat. ## Available Extensions These are some of the available Extensions for chat: * **TOPdesk** – Create, get and update incidents, verify users and more. * **EasitGO** – Create, get and update cases directly from chat. * **Zendesk** – Create, get and update tickets in Zendesk. * **Vitec** – Let the chat agent guide users through fault reporting flows that submit directly into Vitec. * **DHL** – Enable live parcel tracking and shipment updates. * **UPS** – Enable live parcel tracking and shipment updates. * **Email** – Send emails directly from chat. * **BankID** – Identify end users securely via BankID. * **SuperOffice** – Log contacts and hand over scenarios to live chat agents. ## Start using Extensions Extensions must be enabled on your account before they can be accessed. Once enabled, you can install an Extension by following the guided steps within the platform. When integrating with external tools, such as a ticketing system, ensure you have your API URL and user credentials ready for configuration. Contact us to discuss available Extensions and other integrations. Reach out to the support bot within the Ebbot platform, visit our [Customer center](https://customer.ebbot.ai/) or [simply fill out this form](https://www.ebbot.com/book-demo) and we will get back to you. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.ebbot.ai/ebbot-docs/integrations/chat-integrations/extensions.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.