Extensions

Extensions are native integrations used in chat conversations.

Extensions are integrations that are available for chat.

What Extensions in Ebbot is about

Ebbot offers a range of ready-to-use integrations for chat, we call these Extensions.

The Extensions enables more things to happen inside a chat conversation than just simple messaging. By configuring Extensions, you can trigger backend logic and update external systems in real-time based on conversation events. This allows end users to complete their requests, without leaving the chat.

Available Extensions

These are some of the available Extensions for chat:

• TOPdesk – Create, get and update incidents, verify users and more.

• EasitGO – Create, get and update cases directly from chat.

• Zendesk – Create, get and update tickets in Zendesk.

• Vitec – Let the chat agent guide users through fault reporting flows that submit directly into Vitec.

• DHL – Enable live parcel tracking and shipment updates.

• UPS – Enable live parcel tracking and shipment updates.

• Email – Send emails directly from chat.

• BankID – Identify end users securely via BankID.

• SuperOffice – Log contacts and hand over scenarios to live chat agents.

Start using Extensions

Extensions must be enabled on your account before they can be accessed. Once enabled, you can install an Extension by following the guided steps within the platform. When integrating with external tools, such as a ticketing system, ensure you have your API URL and user credentials ready for configuration.

Contact us to discuss available Extensions and other integrations. Reach out to the support bot within the Ebbot platform, visit our Customer center or simply fill out this form and we will get back to you.