Troubleshooting

We list common problems related to the whatsapp integration here.

Expired token

Messenger tokens sometimes expires or get their permissions changed. You usually get an email about this. If you're experiencing problems with your messenger bot, try to genereate a new token.

Go to the developer portalarrow-up-right, navigate to your app, go to the facebook settings.

There should be a tokens section where your token is listed. Click "Generate", and paste your new token into your messenger channel settings.

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