EbbotGPT 3 info sheet

EbbotGPT 3: Customer Information Sheet

We are excited to announce a significant upgrade to our Large Language Model (LLM) powering your AI Agents: EbbotGPT 3. This new model brings substantial improvements in performance, speed, and intelligence.

Please review the key changes below to ensure a seamless transition and to help you take advantage of the new capabilities.

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1. Important: Reviewing Human Handover behaviour

EbbotGPT 3's enhanced intelligence may subtly shift how your AI Agent suggests connecting the user with a human or creating a support ticket.

• Key Action: Test your AI Agent's to confirm that the logic for offering a human handover (or creating a ticket) remains consistent with your current customer experience.

• Resolution: If you notice a change in behavior, you can easily adjust the instructions within your persona settings to ensure the agent maintains the desired actions for connecting users to support.

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2. Uploaded knowledge focus

EbbotGPT 3 is significantly better at generating answers strictly from the uploaded source documents it has access to.

• Benefit: The model inherently stays closer to your knowledge base. This means you can reduce or eliminate highly restrictive phrasing in your persona (e.g., "You must only answer from the provided documents"), freeing up space and improving performance.

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3. Performance and Capacity Boost

EbbotGPT 3 is faster and can handle more knowledge.

• Speed: The model offers faster response times for improved user experience.

• Capacity: It can process a greater volume of source documents in a single prompt.

• Recommendation: If your agent benefits from having more source documents to draw from, we recommend experimenting with increasing your document retrieval limits to potentially enhance the quality and depth of your agent’s answers.

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4. Persona Instructions are Applied More Effectively

EbbotGPT 3 is generally more attuned to and better at applying the rules and personality you define in the persona settings.

• Impact: A persona written for a previous model (like EbbotGPT 2) may now have a stronger or unwanted effect.

• Recommendation: Review and test your existing personas to ensure the tone, voice, and rules are being applied exactly as intended with the new model.

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Next Steps:

We encourage you to begin testing your agents with EbbotGPT 3 immediately to validate your existing flows.

If you have any questions or require assistance with testing or persona adjustments, please contact our dedicated support team at [email protected].