Subdomain manager

The subdomain manager allows chats sessions to be kept alive between different subdomains on a website.

Prerequisites

Before you begin, ensure you have access to your domain's DNS settings and can create SSL certificates.

Step 1: DNS Configuration

To enable chats across subdomains, you need to configure your DNS and establish a secure connection. Follow these steps:

Create a CNAME Record

1. Access DNS Settings:

- Log in to your domain registrar's dashboard where DNS records can be managed.

2. Create CNAME Record:

  • Host/Name: Select the corresponding subdomain (e.g., ebbot.yourdomain.com).

  • Target/Value: Enter ebbot.eu.

Step 2: Ebbot Settings

Add subdomain to the Ebbot subdomain manager:

  • Alias: Enter an alias for the subdomain entry. This does not affect the functionality itself.

  • Path: The full subdomain that you have configured excluding https:// or http://, where you intend to host the Ebbot widget. In this example it would be: ebbot.yourdomain.com

Step 3: Modify and Add the JavaScript Snippet to your website

Add the apiUrl parameter to the ebbot widget script

<script>
      window.Ebbot = {
        botId: 'yourbotid123',
        ovh: true,
        apiUrl: 'ebbot.yourdomain.com'        
      };
    </script>
    <script>!function(t){var e="init-js-widget";if(!t.getElementById(e)){var i=t.createElement("script");i.id=e,i.src="https://storage.url.net/ebbot-web/init.js?..."+Math.random(),t.querySelector("body").appendChild(i)}}(document);</script>

Done! Your chat sessions should now be kept alive between the selected subdomain and your main domain.

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