Release notes

9/Gibbs

Improvements

• Language detection now supports languages that do not use spaces between words, like Japanese.

Stability and Logging

• Made several stability and logging improvements across our AI services, including the embedder, job-queue, and injection detection services.

• Enhanced the EGPT-API with improved request handling, ensuring better traceability and stability across the platform.

Bug fixes

Platform & UI

• Addressed critical bugs that prevented changes from being saved correctly for scenarios and offline configurations, which in some cases resulted in a 500 internal server error.

• Resolved bugs related to scenario management, ensuring that arranging scenarios no longer incorrectly unpublishes them and that numeric sorting works as expected.

• Fixed a number of UI display bugs in dark and light modes, including unreadable text on dataset menus, chat scenario history, and buttons in the widget settings.

• Fixed a bug where editing a custom document in EbbotGPT would create a new document instead of saving the changes to the existing one.

• The preview for conversation starters is now visible again in widget settings.

• Fixed a bug where only the first line of a multi-line placeholder value was rendered in a shared component.

• Corrected translation and display issues on the data retention page for Swedish language users.

Analytics & Dashboard

• Fixed an issue with the "Leaving Scenario Count" metric, which was providing inaccurate data.

• The real-time queue count metric now works correctly and no longer includes historical data.

Integrations

• Fixed a bug that prevented users from tagging conversations.

• Addressed intermittent

  NameResolutionError exceptions that were affecting various shared and custom components.

• Fixed a bug incorrectly displaying the Live Chat Translation options in the widget.

• Resolved an issue where agents were not being created from Genesys Cloud, which resulted in messages not being saved in the Ebbot platform.

Conversation Starters

• Fixed an issue where the "open" action for a conversation starter would play the welcome message regardless of the widget settings, making it behave inconsistently.

• A chat that is ended by a conversation starter will now correctly remain in the agent's view for post-chat processing.

Marketplace in Ebbot

Coming soon: A marketplace view within Ebbot where you can browse and request access to Ebbot’s many integrations and extensions.

WCAG Updates

• Improved WCAG support

• Improved screen reader support

Dishwasher Improvements

• The Dishwasher now sanitizes data from both AI-generated and static bot responses, as well as user inputs.

• Added user documentation for the Dishwasher.

• Improvements to the Dishwasher for more accurate detection. The methods used to detect personal data can be read about here: https://docs.ebbot.ai/ebbot-docs/dishwasher

Bugs & Improvements

• Implemented stability fixes for AI Insights.

• Dashboard: "Last month" now represents the previous full calendar month instead of the last 30 days.

• Fixed a bug where the integrations page would not save settings.

• Support for Genesys Cloud Open messaging due to endpoint deprecation

New Features

Platform rebrand & updated UI

• Updated logos, icons, typography, and color schemes across the app and chat widget.

• Improved accessibility in both light and dark mode.

• Refreshed onboarding elements, feature and product naming conventions and user experience.

EbbotGPT

• Tool Calling Support: The platform now supports tool/function calling via API for advanced automation and integration scenarios.

• MCP Server Integration: Added initial support for MCP server (MCP and tool calling are currently in beta — let us know if you would like early access or to provide feedback.)

Integrations & Channels

• Agent Channels Now at Company Level: Agent channel connections are now managed at the company level. You can enable/disable connections for each bot and apply bot-specific settings.

• Setup and user experience: Updated forms make it easy to see which channels are active and which bots are using them, while “Connected” badges and summary views provide a clear, intuitive overview for seamless management.

Insights & Analytics

• Rating Chart & Chat Table Enhancements: You can now filter chats by customer rating with a new bar chart and break down each rating category. Ratings and stars are displayed in chat tables and modals.

• Sentiment Analysis: Now only analyzes user messages, excluding bot replies for more accurate sentiment metrics.

• "No Topic" Filtering: Find chats without a set topic in the "Most Common Topics" section of AI Insights and filter dropdown. This helps identify gaps in customer inquiry classifications.

• AI Insights - Pre-filter by Current Bot: AI Insights dashboards are initially filtered by the bot you’re currently working on.

• Chats per Agent AHT Integration: The table for agent analytics in Dashboard. can now include both the number of chats and average handling time (AHT) in a single view.

User Experience & Accessibility

• Widget Preview Always Visible: The widget preview in "Chat Widget > Styling" now stays locked in view as you scroll the page, improving usability.

• WCAG Accessibility Updates: Enhanced screen reader support and compliance with accessibility standards, addressing feedback from customers regarding message reading, notifications, and magnification.

• Button Metadata in Messages: Metadata (like IDs and custom classes) can be added to individual messages for improved styling and customization.

Platform

• Hybrid Search Embedder Default: All new datasets default to the hybrid embedder for improved search relevance.

• Button History: Added more information in the conversation object about which buttons a user pressed while in a chat.

Improvements

• Display Percentages & Amounts: All filterable charts now show percentages on the card, and detailed amounts on hover.

• Insights Performance: Resolved slow loading issues with insights dashboards and replaced inefficient caching with a more scalable solution.

Fixes

• Admins Cannot Edit Insights Config: Fixed an issue where admin accounts received "403 Forbidden" errors when saving changes to the insight config.

• Charts with Complex Queries: Improved support for dashboards with large, complex chart queries.

• File Attachments from Messenger: Files (like PDFs) sent by users through Messenger are now visible and accessible for agents in the platform.

• Agent Names in Analytics: Resolved missing agent names in analytics in some cases.

• Insights Save After Toggling Off Metrics: Saving insights config after toggling off a metric now works correctly.

• Agent Channel Transfer Messages: Transfer system messages are now consistently visible in the chat history.

• UI Crash When Saving Dataset: Fixed a crash caused by saving datasets with incompatible sources.

• Custom Error Messages for Scrapes: Should display more helpful error messages on failed scrapes.

New Features

• Introduction of AI Insights: We are now launching our powerful AI Insights feature for deeper analysis of chat conversations. This comprehensive update includes the deployment of necessary backend infrastructure and data processing, a new user interface via a dashboard, improved functionality around data handling and EGPT. Click here for more information.

Improvements & Bug Fixes

• Integrations:

  • Improved security to prevent accidental removal of Teams integration secrets.

• Accessibility (WCAG): Implemented several widget improvements based on customer feedback to increase accessibility according to WCAG guidelines.

• Widget:

  • Optimized the widget by removing unused data from the browser's local storage.

  • Addressed an issue where the widget could stop working after prolonged chatting.

  • Fixed a bug where welcome messages with multi-select options did not work correctly.

  • Fixed an issue where the widget could load before custom CSS was applied.

  • Corrected UI issues related to select components overflowing when many options were selected.

  • Fixed UI issues that could occur when loading chat style and settings.

• Dashboard & Export: Resolved an issue preventing dashboard export ("workbook is empty").

• Chat History Crash: Fixed an error where the chat history page could crash when reviewing certain conversations.

• Web Scrape Crashing: Improvements to the web scraper resolve an issue that previously caused crashes during very large scrapes.

Zendesk and Ebbot Integration - Update

Enhanced Requester Management:

• Chats can now be linked to existing or newly created requesters in Zendesk by specifying the email field in the Ebbot data object before initiating a handover.

• When the email matches an existing requester, the chat will automatically merge, providing a consolidated overview of all interactions with that requester across various support channels.

• If no email is provided, Zendesk will create an anonymous requester with a randomly generated name.

• To create a new requester with accurate details, ensure that email is set in the Ebbot data object. It's also recommended to include first_name and last_name in the Ebbot customer object for completeness. Additionally, the phone field can be included to update the requester's phone information.

• When a user ends the conversation in Ebbot, the integration will automatically attempt to set the corresponding Zendesk ticket status to Solved. If Zendesk has required ticket fields preventing this action, the integration will instead send a notification message indicating that the chat was closed on the users' end.

Integration Setup Form Improvements:

• The integration setup form has been enhanced for better reliability and ease of use.

• You can now seamlessly connect or disconnect multiple bots to Zendesk/Sunshine platforms using the updated form.

API Token Requirement:

• The integration requires valid API tokens for both:

  • Zendesk Conversations API (Sunshine)

  • Zendesk API

Existing Client Impact:

• Existing clients currently utilizing the integration will automatically receive these updates without needing to reconfigure their setup.

Important Notes:

• If an email provided during handover matches an existing Zendesk Agent’s email address, the system will create an anonymous requester instead, without setting the email field.

• Chat naming convention has been updated from "Conversation with Random Name" to "Ebbot - Incoming chat" for improved clarity and consistency.

Web scraper stability

• Updated the web scraper to fix issues where the scrapes would time out in certain cases. This provides stability and consistency to the Web scrapes.

Bug fixes

• Fixed an issue where the Multi select card would not work in the Welcome scenario.

• Replaced the date picker in the Dashboard custom date selector.

New Features

• Customer name displays in conversation: The customer name is now displayed above chat messages in Live chat and Chat history conversations. If the end user is not identified, a random customer name is displayed instead of just "Customer."

• Hyperlink functionality for live chat agents: Corrected agent link sending to display the link text instead of the full URL.

• Fixes for keeping conversation alive between subdomains: Resolved issues with the subdomain manager, allowing conversations and chat widgets to follow end users when moving between subdomains.

• Source retrieval settings update: Updated settings for source retrieval are clearer and easier to use, found under Configurations > Source Retrieval Settings.

• Support for Confluence as a source: Added support for Confluence, a knowledge management system, by allowing data retrieval via API using user email, API token, and 'Space keys.'

• New default for retention settings: Retention is now set to 1 year for all companies unless configured otherwise.

• Date and time picker available in Styling: The Styling page for the chat widget now allows adding link cards and alert messages with specific display times.

• Dynamic blob text: The Styling page for the widget allows adding multiple Blob texts, displaying them dynamically one after another.

• Improvements on the auto accept chat feature:

  • Concurrent chat limits are applied conditionally based on "Auto Accept" settings and configurations.

  • Administrators have control over "Auto Accept" enforcement through a new setting

  • User settings require a minimum of one active concurrent chat for consistent availability.

• Expanded text area in Power up form: The "textarea" in a Power up component now automatically expands for better UX when there is a lot of text.

• Enable triggering scenarios using shortcuts: Live chat agents can trigger scenarios within a conversation using shortcuts.

• Flag messages that should not be sent to EbbotGPT: Messages can now be flagged to prevent them from being sent to EbbotGPT.

• Widget design in mobile is improved: The widget is now smaller by default when displayed on mobile.

• Add custom icons to link cards: Users can now add custom icons to the widget starting page.

• New layout and setting groups on the Styling page: Search functionality and several other UX improvements were made on the Chat widget > Styling page for easier navigation between settings.

• Hiding purposeless fields in bot response: Fewer fields are now available in the Intermediate bot response as unnecessary ones have been removed.

• Various UI & UX Improvements to the knowledge manager

• Limitation of characters in input: The widget's input field allows up to 2000 characters by default, this limit can now be adjusted in Chat widget settings.

• Hide logo in widget styling: It is now possible to easily hide the logo when styling the widget.

Bug fixes

• Custom document display fix: Resolved issue where custom documents in Knowledge were not displayed correctly.

• Fix for sending link with hash symbol: Fixed issue where links containing '#' were not sent from agents in live chat.

• Fix for marking message content in live chat view: Resolves the issue for agents not being able to mark message content in Live chat.

• Removed highlighting on start conversation button: Resolved issue where the start conversation button was always highlighted. It should only be highlighted when using the keyboard to navigate, in accordance with WCAG standards.

• Role Management UI Fix: Enabled custom role management, found under Administration > Account management.

• Typo fix: Fixed typo in the Multi Select bot response.

• Fix for keyword trigger: Changing a scenario trigger from NLP to keyword is now working properly again.

• Fix for widget design: The widget CSS now better adapts depending on window size.

• Notification sound for end user: Fixed issue with sound notifications for end users in the widget. Note: The end user needs to be in another tab for the widget to make the sound; it won't play if they are active in the widget.

• Fix for numbers in Live chat view: The numbers displayed for "All closed sessions" and "Your closed sessions" in the Livechat view are now reliable again.

• Fix for message order: Resolved issue with NLP messages displayed in the wrong order in the widget when triggering the same NLP scenario twice.

• End user using widget in several tabs: Fixed issue with widget not working properly when end users use it from several tabs.

• API Key Pagination Fix: Fixed pagination issue on API key management page.

• Fix for Chat history filtering: Fixed issues with filtering on the Chat history page.

• Adjustment on attention seeker position: Attention seekers in Conversation starters are now nicely positioned in relation to the chat blob.

• Notifications for livechat agents clean up: Resolved issue for agents in livechat not getting their notifications cleared when accepting chats and working in several tabs.

• Removed outdated feedback feature: The feedback feature in the Livechat view is removed as the support bot is a better channel for feedback.

• Ability to copy and paste from Microsoft system to widget input field: It is now possible to copy and paste text from applications like Microsoft Word into the widget input field. The widget previously translated clipboard from Microsoft programs as images.

• Inactive bots should not load: Fixed issue so that when a bot is set as inactive, the widget does not load.

• Dashboard metrics fix: Resolved issue where device would display as empty instad of other-os which is the fallback on the Dashboard.

• Fix for visual bug in Dashboards: Fixed an issue where the bar chart would duplicate data when hovering over different bars.

• Fix for deleting conversation tags: It is now possible to delete conversation tags that includes an apostrophe.

New Features

• Web scraper now removes duplicate elements: The web scraper now removes unnecessary duplicate elements resulting in multiple of the same documents.

• Live chat markdown support: Live chat agents now have support for markdown formatted messages.

• Updated integration pages: The integration setup pages has been improved functionally and graphically.

• Salesforce integration: The Salesforce Live Chat integration is now available to set up from within the Ebbot platform.

• Visitor browsing: Page history while engaging with ebbot is now available in the data object.

• UX when editing documents: Added tooltips and icons displaying the lock status of documents as well as a way to re-enable disabled sources.

• Support for PDF scrapes: It is now possible to upload PDF as source when creating new sources.

• New channel - WhatsApp: Ebbot now supports WhatsApp as a channel integration.

Improvements

• The "starting page - page" metric is now displaying the full URL from which the visitor initialized a chat.

• Various WCAG improvements.

• Improvements to the Sharepoint source integration.

• Added loading spinner to the chat history list.

• Improved markdown rendering.

• The Ready-toggle in live chat no longer changes visually if the status change fails.

Bug fixes

• Fixed an issue where the Sharepoint source integration would not find all documents of a site.

• Fixed encoding issues in certain places.

• Fixed an issue where the SAML card was displayed twice upon click.

• Fixed an issue where the scenario audit history modal would get stuck after opening nad not load correctly.

• Fixed an issue where the number of concurrent chats setting would not apply.

• Fixed Presets permission issues for some users.

• Fixed an issue where the agent availability status would not display for some users.

• Fixed an issue where card setting dropdowns would not be deselected properly.

• Fixed incoming webhooks not returning the conversation object.

• Fixed the inactivity timer for agents which did not work properly.

• Chat names on the live chat page should no longer be displayed as `undefined` on refresh.

• Fixed an issue where the "leave conversation"-button needed extra clicks to function.

• Fixed an issue where the page would crash which searching among documents.

• Deleting a data set no longer prompts the confirm modal twice.

• User count now displays the correct amount of users.

New Features

• EbbotGPT API Launch: We have launched the EbbotGPT API, now also powering the standard Ebbot widgets. -> EbotGPT API Documentation

• Content and Prompt Guard: Content guard and prompt guard can be activated directly in the configuration, with specified actions triggered upon guard activation. These guards prevent prompt injections and block harmful content.

• Customizable Widget Appearance: Using ChatWidgetAPI, you can now customize widget appearance. Set variables such as "logged_in": true for specific designs or choose themes via window.Ebbot.loadStyle('theme-id').

• Enhanced Support Button: The support bot button is now more visible. If you need help, you can always contact us from within Ebbot!

• SharePoint Document Integration: SharePoint now fetches uploaded docx files from sites.

• Sitevision Source Improvements: Options to exclude pages by ID or visibility, with an improved parser that includes previously ignored elements. Added documentation.

Bug Fixes

• GPT Thumb-Rating: Functionality restored.

• CSS "Create New" Button: Correct link destination fixed.

• BankID Communication: Fixed by adding response time intervals.

• Scenario Unpublishing: Issue has been resolved (previously hotfixed).

• Chat History Filters: "Handled by," "scenario," and "tags" filters now working properly.

• Chat History Export: Missing fields added and functionality restored.

• UI Skills Duplication: Fixed an issue with skills displaying twice.

• Custom Fonts: Widget custom fonts no longer overwritten by default font.

Features:

• Database Consolidation: We have streamlined and consolidated a set of databases into a single, optimized database. This change increases the efficiency of data handling across our services, leading to faster processing times and system improvements

Bug fixes:

• Fixed a bug where bot settings would sometimes revert to a previous setting.

• Fixed an issue where input cards would sometimes trigger catchall instead of capturing the input.

• Fixed an issue where styling themes and custom CSS would not be applied in some cases.

• Fixed an issue where "Company" type schedule would not close properly.

Features:

• Added WYSIWYG Editor to the Live Chat Page: Implemented markdown text formatting with a new input field including the WYSIWYG editor, allowing agents to format their responses before sending them.

• BankID - Set Language for Verification: The BankID card now includes a language toggle, allowing the language for verification flows to be set independently of the bot's language.

• BankID - Provider support for ID-kollen: ID-kollen is now supported in the Ebbot BankID integration.

• Incoming Webhooks - Trigger Scenario and Set Variables in the Same Call: Simplified API calls by allowing scenarios and variable settings to be combined in one call.

• Conversation Starter-Buttons linked to URL: Conversation starters can now display buttons that lead directly to URLs, previously it would only trigger scenarios in the widget.

• GPT persona preset placeholder syntax: The GPT Persona editor now accepts the same placeholder syntax as the bot studio - {{ botName }}, {{ companyName }}.

• Improved EbbotGPT's understanding of time: EbbotGPT now knows which timezone it's in and can respond with the correct time.

• Added "Last Logged In" to Account Management user list: Admins can now see when users last logged in.

Bug Fixes:

• Fixed a bug causing JSON not to be uploaded as source in the Knowledge Manager.

• Fixed an issue that would prevent users from creating Shortcuts.

• Training Center page loading issue: Fixed an issue where training center sometimes crashed on load.

• Wrong timestamp in Data Sources: Fixed an issue where the wrong createdAt timestamp was being displayed.

• Button position choices in Conversation Starters: Fixed an issue where both options for positioning buttons were the same. They now have clear options.

• Chat history datepicker: Fixed an issue where the datepicker would randomly select dates upon hovering over it.

• Hyperlinking not working: Fixed an issue where hyperlinks could not be created in the bot studio markdown editor.

Other:

• Ended support for the old Chat Widget design: The old widget can no longer be selected in the styling settings.

News

Conversation starter improvements:

• Text-input field: A new conversation starter feature allows users to write text directly into the conversation starter without opening the chat widget.

• Added support for multiple URL conditions to trigger conversation starters.

• Changed the way conversation starters initializes a chat, chats will now be initialized only when the user interacts with the conversation starter.

• Quick Reply conversation starters now display the CS text and the user's clicked button in the chat widget upon interacting with it.

• Fixed a bug where the clicking the close X would still trigger some conversation starters.

• Playing scenarios through conversation starters will now clear other messages if the chat is not initialized. For example, welcome message will no longer be displayed above the conversation starter target scenario.

• Fixed inconsistencies between having starting page turned on vs off.

Dashboard & Metric improvements:

• New dashboard page: Dashboards have been moved from the sidebar to its own searchable overview page.

• Export dashboard to xlsx: It's now possible to export dashboards as xlsx-files (excel).

• Dashboard chart edit: Fixed bug causing charts to change type to line when clicking edit.

Chats & Widget

• Blob call to action: Added possibility in styling editor to add text next to your chat widget blob.

• Live chat rating: Agents can now see what rating the user give the conversation directly in the live chat.

• Code blocks in "Show sources" now wrap text correctly where long texts would overflow the widget.

• Code blocks now have code friendly fonts by default

• Fixed a bug where marked text would deselect automatically.

Other bug fixes

• Added tooltip for theme matching under Styling

• Various UI texts/typos/mistranslations fixed

• Fixed a bug where one bots schedule would affect the opening hours on bots without schedules.

• Visual bug fixed with save filter preset menu

• Update source: Clicking update source on a specific source in the dataset settings now works as intended.

• Copy text in widget: Select and copy text in widget now works as intended.

• Emoji & star rating: Bug fixed with rating card that caused emojis to turn into stars when clicked.

EbbotGPT

• New GPT-model: We've released a new Llama 3 based GPT-model called 0.6.4.

• Added support for models with larger context: Models with large context windows, such as gpt4-turbo-128k, works with EbbotGPT.

News

• Sitevision API URLs: URLs have been added to documents retrieved from Sitevision's API.

• Conversation starter UI: It’s now clearly displayed if a setting is for example in seconds or percentage.

• Error Boundary in web: If the frontend of ebbot crashes an error page will be displayed to help the user continue using Ebbot.

• Preview when sending file: When an agent uploads a file or an image they now get a preview of the file before sending it.

• Custom CSS editor improvements: UI and UX improvements for the custom CSS tab.

• Topdesk SSP widget design: The chat widget design on mobile has been improved in the Topdesk SSP.

Bug fixes

• Chat created in Dixa: Fixed bug where chats would be created in Dixa from the wrong event.

• Fixed "Leave handover queue": Using a ‘Leave queue’-button in the contact agent scenario didn’t work in some cases.

• Invalid input in widget styling: One of the color input fields on the styling page did not notify when an invalid hex code had been added.

• Custom CSS styling no longer cause console error.

• Updating skills: The effect of creating, deleting or editing skills didn’t visually appear until the user logged out and then back in to ebbot.

• Multiple filters in Chat History: Bug causing only one filter to be selectable at a time.

• Zendesk Sunshine integration: Chats stopped appearing in Zendesk Sunshine.

• Dixa transfer between agents: Two agents accepting a chat at the same time no longer cause chat to switch between agents.

• Duplicate double welcome message: Welcome message were sometimes sent twice.

• Uppercase email with Dixa: Uppercase characters in emails caused the handover to be interrupted.

• Chat history scenario filter now works as intended.

• Training center scenario suggestions now works as intended.

• Deselect options in dropdowns: Fixed bug where some dropdowns would not let the user deselect an option.

• Fixed bug where the headline of an Extension package would display in the bot builder even if no components were available.

• GPT writes 'ASSISTANT' in its messages: Fixed bug where EbbotGPT would sometimes hallucinate and prefix messages with "ASSISTANT".

New features

• Ebbot Intent-Detection: Natural language understanding and intent detection capabilities in-house.

• New BankID integrations: we have redone the BankID integrations to support changes regarding Secure Start, animated QR codes and RP-API v6 from may 1st. We also made it much easier to set up and get started with BankID.

• SharePoint API as EbbotGPT source: It is now possible to use SharePoint pages as EbbotGPT sources.

Chat Widget

• Markdown Styling Improvements: Improved markdown rendering in widgets for clearer visual communication.

• Variables can now be used in Quick Replies

• Theme matching now supports contains::, starts:: and ends:: when setting themes for specific pages to allow for wider usage.

• Added support to restrict widget initialization to specified domains for enhanced security and control.

• Modal Improvements for Editing Sources: Streamlined user interface when editing sources within datasets.

• Button ID Tracking on Dashboard: Analyze user interactions by tracking button clicks with relative IDs for in-depth analytics.

Bug fixes

• Fixed a bug where CSV sources couldn't be edited.

• Fixed an issue where the typing indicator would sometimes type for too long and disappear.

• Corrected issues where Word files disrupted the style consistency.

• Fixed mismatches in timestamps and made sure the rating card doesn't force the input field closed prematurely.

• Numerous UI improvements particularly in source editors and the Knowledge Manager interface, ensuring smoother user interactions.

Customization and Control

• Added functionality to include the company name in user profiles for a personalized touch.

• Shortcut Commands for Power-Ups: Users can now trigger custom actions more efficiently using shortcut commands.

• Improved Integration pages UI, added agent queue field for Dixa.

• Added support to filter transcripts in the API.

• Filter & Preset - Dataset, Sources, Config: Allows the user to filter among datasets and sources.

EbbotGPT

• Updated interface: 'Sources' and 'Data sets' menu items in the sidebar have been merged under a single menu item and are now referred to as Knowledge. They are now on the Knowledge page and can still be navigated to by using the tabs.

• Added search bar for filtering data sets and sources.

• Added new ways to search documents:

  • Easy search: Free text search among documents, this is the default mode .

  • Precise search: Free text search in specific fields of a document.

  • Debug search: Uses the embedder to find documents. This is the same method as EbbotGPT uses in the chat widget. For debugging/troubleshooting purposes.

• The EbbotGPT scenario is now customizable. It is now possible to set up other response cards before and/or after the EbbotGPT card.

Bot builder & Widget

• Added spacing between markdown blocks.

• URL buttons on widget front page no longer enters the chat if no scenario is associated with them.

• Added markdown support for widget front page body.

• Fixed a bug with clearing search in some select elements.

• Improved widget smoothness when messages are received.

• Fixed a bug where the widget would not open on mobile if the chat blob was not fixed.

Integrations

• The Dixa integration now creates the conversation after either an agent handover or when the chat is ended. It can also be customized to create the conversation in other scenarios.

• User information is now updated in Dixa based on parameters "email", "phone" in db and "first_name", "last_name" from conversation

• Information about the created case/ticket/conversation in the integrated system is now added to the chat object.

• Fixed a bug where the Webhooks page wouldn't update when switching between bots.

Dashboards & Chat history

• Fixed bugs where the chat history export would not be consistent with what is displayed on the chat history page.

• Fixed discrepancies of chat counts between chat history and dashboards.

Features

• New EbbotGPT model: 0.5.6:

  • Improved ability to follow instructions in the persona.

  • Improved ability to understand data sources such as complex sentences, tables and lists

  • Improved ability to speak western european languages

• In-app support - Ebbot users can now ask EbbotGPT for assistance and get in touch with our support agents from within ebbot app.

• New default dashboards - every customer now has access to 4 new pre built dashboards displaying data about bot and agent performance, availability and more.

• Custom CSS management - we built a new system for managing custom CSS for the widget. This supports using multiple CSS’s on the same bot and reusing CSS across multiple widgets.

• Added functionality to route conversations to a Zendesk agent group in the Zendesk integration.

Bug Fixes

• Fixed a bug where powerups in some cases would not run correctly after the conversation was closed.

• Fixed an issue where the ”created at” field would show the wrong value on chat history exports.

• Fixed an issue where the ”stop” syntax would disregard card filters.

• Fixed an issue where the multi-select card would break the flow if labels/values were integers.

• Fixed an issue where analytics would count scenarios twice if triggered by using scenario buttons.

• Fixed a bug where the bot would reply in agent conversations when using an integration.

• Fixed a bug where conversations would not automatically be closed after timeout when using the Dixa integration.

• Fixed a bug where the response after a SAML login would display twice.

• Fixed bugs where saving scenarios of different trigger types on EU would break the training flow.

Features

• Sightly changed the design of AI generated messages.

• New ChatWidget API endpoints for GPT sources:

  Copy

  isGPTSourceOpened,isGPTSourceClosed,onGPTSourceOpened,onGPTSourceOpened

• Improved & optimized dashboards - the dashboards should now display data much faster.

• Language support for Turkish & Italian.

• Improved the typing indicator, added support for longer messages and prevented it from displaying when the chat is starting up and no message is "written".

• Parameter tables can now be configured to only be accessible over API

• Added possibility to write new rows to parameter tables from within the chat flow.

Bug fixes

• Fixed an issue where searching in a dropdown card would not return expected results.

• Fixed issue with training center exports on EU.

• Fixed an issue where chat sessions would not reset after ending.

• Fixed issue where current agent's closed sessions would display the wrong value on live chat page.

• Fixed several places where HTML entities would be displayed instead of plain text.

• Fixed issue where EbbotGPT settings would sometimes be reset to default upon save.

• Fixed issue with drag-n-drop files into the widget on Chrome.

Features

• New EbbotGPT source: TOPdesk Knowledge Base API. It is now possible to select a TOPdesk knowledge base as your EbbotGPT source.

• New EbbotGPT source: Sitevision API. It is now possible to fetch articles and data from Sitevision to use as your EbbotGPT source.

• Updated component runtime - components created in Ebbot will now run Python 3.12 (previously Python 3.7)

• Improved tag management - Tags are now stored and searchable when adding to a live chat. Tags can be edited by owners from the chat history page.

• Customer information in chat history - It is now possible to view the customer info panel in the chat history, where it is also possible to set tags on closed/older chats.

• Added Hungarian to list of supported languages when translating a bot.

Bug Fixes

• Scenarios and start page now defaults to the correct language when creating a new bot.

• Fixed a bug where company wide secrets could not be set.

• Fixed encoding issues when copying / translating bots.

• Fixed UI issues where some modals were cut off.

• Fixed UI issue where long names would hide the edit menu of sources.

• Scenario dropdowns now correctly displays published but untrained scenarios.

• Fixed styling issues where attention seeker styles would not reflect after saving.

• Fixed a glitch where previously selected language would display in the profile language picker.

Features

• It is now possible to upload Docx files as EbbotGPT source.

• New settings for uploading CSV files (delimiter, quote character, encoding)

• EbbotGPT model 0.2.21 is now selectable when creating config.

• Language select on GPT-config

• Support for persona templates. You can now save your GPT personas under presets.

• Ability to select between EbbotGPT models.

• UI fixes and improvements.

• Scheduled start page & alerts - you can now set a time fo when specific cards or alerts in the widget should be visible.

• Added hotkey for taking the next chat in queue.

• Agents are now automatically set to "Not Ready" upon logout

Bug Fixes

• Removed ability to save a scenario with empty training phrases or phrases with only a space

• Fixed timezone issue with custom dates in dashboard.

• Fixed read status needing a refresh in some cases

Features

• GPT4 support for EbbotGPT - it is now possible to use the well known GPT4-model with your own datasets.

• Rating for GPT generated messages - The users can now rate the AI generated messages with a thumbs up or down, the ratings can then be used to filter conversations in chat history.

• New embedder model allowing EbbotGPT to retrieve sources more reliably.

• Chat users can now view the opening hours.

• The widget can now be embedded in addition to being used as a classic chat widget.

• It is now possible to upload CSV or JSON files as GPT sources directly in ebbot app.

• GPT messages are now present when getting transcript over API.

Bug fixes

• Fixed a bug where ChatWidgetAPI resetSession() would not respect the front page setting.

• Added missing translation keys from Extension components.

• Fixed encoding issues with special characters in company name.

• Fixed some UI inconsistencies between platforms.

• Teams manifest now has default values in required keys.

• Various localization fixes.

• Fixed issue in bot studio where the hitbox of the remove card-button was too easy to misclick.

• Fixed bug where some scenarios would break if trained through training center.

• Fixed a bug where the user would get stuck in the profile menu.

• Fixed a bug where the input field would not open when chatting with an agent.

• Improved language detection for real time translations by detecting browser language instead of first message.

• Fixed a bug where language detection would not be displayed for the user.

• Fixed encoding issues on some dashboard metrics.

Features

• EbbotGPT NEW! - It's finally here! It is now possible to scrape websites or upload files to serve as knowledge and use with our new generative AI model natively in Ebbot. Contact us if you want to get started!

• Live chat translations NEW! - Chats can now be translated in real time between live chat agents and chat users. This can be enabled under your bot settings with support for translation through Google Translate or Microsoft Azure.

• Bot-ID and hosting is now clearly visible under Chat widget > Settings.

• Added "Are you sure?"-warning when deleting a scenario.

• URL buttons can now be clicked after the conversation has been closed.

• Owners can now delete specific chats.

• Owners and Admins can now update the rating of chats

• It is now possible to exclude messages that hit CatchAll from the training center.

Bug fixes

• Fixed a bug on live chat where the input field would not be focused when highlighting a chat and made switching between chats smoother.

• Fixed the widget styling page sometimes reverting to default settings.

• Fixed local language search in theme language list

• Fixed incoming webhook timing out when calling an active chat

• Fixed issue with the onMessage trigger in ChatWidgetAPI

• General localization & language corrections in the UI.

Features

• Tracking of product recommendations made by agents in live chat.

• Injected data before chat starts is now retained after the conversation is restarted and can be used in welcome messages as well as starting page.

• Improved UI and options to upload icon and modify the bots settings on the Microsoft Teams integration.

Bug fixes

• Added missing translations for Extension component names.

• Added missing translations for Extension secret names.

• Running manual components now sends error notifications.

• Fixed an issue parameter table syntax for targeting specific columns and rows that did not work correctly. {{ param_table_name['column':'value'].response_column }}should now return the correct value.

• Fixed an issue with the delay property on ebbot response cards, where the response would not be delayed properly.

Markdown & WYSIWYG-editor

Features

• Markdown support & WYSIWYG editor for text responses. This makes bot responses much more customizable.

• Extensions can now have use bot-specific secrets.

• Extension component descriptions are now collapsable.

• New API endpoint to start training.

• Values set from the ChatWidgetAPI can now be used in the start page. For example; "Hello [[ first_name ]]".

• Button cards can now be used without a headline text.

• UI fixes for localization of extension components.

• The chat widget was rewritten in TypeScript.

Bug fixes

• The auto accept chat-feature should now distribute chats more evenly across available agents.

• Page explainer alignment and styling fixes.

• Fixed a scheduling issue where custom dates would keep the chat closed.

• Fixed a bug preventing some scenarios to be copied.

• Re-added a missing UI element to the new studio (allow manual trigger).

• Fixed a bug where bot avatar could not be changed in some cases.

• Various language fixes.

• Fixed a bug where the user count would be displayed incorrectly.

• Fixed a bug where some scenarios where not visible in the studio tree.

• Fixed incorrect value in the scenario resolution rate count in the dashboard.

• Fixed a bug where variables containing citation marks would not expand.

Features

• Added full UI and Chat widget language support for 12 languages: English

  Swedish

  Danish

  Norwegian

  Finnish

  Dutch

  German

  Polish

  Hungarian

  Portuguese

  French

  Spanish

• Removed legacy bot builder studio

• Added empty states to pages that can contain items.

Bug fixes

• Fixed bug where the starting page would display in some cases even when toggled off.

• Fixed an issue where analytics call would fail in the chat widget.

Features

• NEW! Presets system: Save filter setups as presets and select between pre-defined filters or create your own.

• Improved widget settings: Separated per widget version, allowing for multiple sets of settings depending on user chat initiation.

• Enhanced starting page texts: Now support line breaks.

• Localization support: Added for Extensions.

• Script optimization: Increased pagespeed scores.

• Expanded queue display options: Added support for {{ queue.company }}, {{ queue.skill. }}, and {{ queue.bot. }} in response cards.

• Added bot name to data object.

• Improved Widget Settings page UI.

• Conversation starters: Now support GIFs and images.

• Markdown support: Added for Extension descriptions.

• Live chat agent updates: Can now see chat users' current and initial page when browsing in customer info.

• Configurable buttons: Choose between opening in the same or new tab based on subdomain.

• Alphabetical bot list.

• Trigger type visibility: Now visible on scenario nodes in the new studio.

• Automatic user status: Users in Ebbot set to "Not ready" when logging out of the app.

• Customizable customer info fields: Can be removed by setting null value.

• Added Teams & Dixa as conversation list filters.

Bug Fixes

• Fixed a bug causing a white page when editing card settings in Firefox.

• Fixed a bug with the 'Less than' filter when using strings as value.

• Resolved 'Disable bot' bug.

• Fixed an issue with scrolling the queue menu when there are a certain number of visitors in the queue.

• Fixed a bug with unicode NO-BREAK SPACE characters being added into scenario fields on Mac, breaking scenarios.

• Added verbose error and save prevention for duplicates or syntax errors in card settings.

• Fixed scaling and scrolling issues with large parameter tables.

• Added new Dashboard metrics for Conversational Live Shopping. It is now possible to track sales from products recommended in the chat.

• Visitor operating system and platform can now be displayed in the dashboard.

• Added a progress bar and a splash of color to the Trial To-do list

• Scheduling improvements - bot schedules can now include multiple bots and a toggle for enabling/disabling was added to each schedule row.

• UI fixes: various typos and sidebar alignment

• Added Ebbot CSP rule information to the Settings page.

• Fixed unneccessary API call on the Settings page.

• Fixed bug where the widget would not scroll to the bottom on some new messages.

• Added new Extension type: Manual trigger and Secrets set.

• Disabled removing default scenarios.

• Changed color of labels to match palette better.

• New field for users "Display name". Here users can set an alternative name that is displayed for visitors, instead of their real name.

• Removed phone number requirement for users.

• New studio: Shortcuts for publishing and label tools on each scenario node.

Bug fixes

• Solution slider was brought into the new studio.

• Fixed API returning wrong status code in some cases.

• Fixed typos.

• Fixed SAML login for new widget.

• Fixed default language always set to Swedish regardless of choice.

• Fixed a bug where notifications would fire on the wrong trigger.

• Fixed NLP sync issues.

• Made search in the studio not case sensitive.

• Deployed framework for Extensions, a new system for building components. This enables us to build reusable and stable extensions to other systems.

Features

• New sidebar menu structure to navigate the app easier.

• It is now possible to use a widget theme on multiple domains.

• Todo-checklist for new customers.

• Product recommendations in chat now supports variants (color, size etc of the same product).

• New dashboard metrics: Efficiency score (number of chats divided by time available) and Chats per hour.

• On Ebbot.eu (soon available on both platforms) - Conversation starter statistics, Widget statistics (views, opens, closes), new conversation starter based on agent availability.

Bug fixes

• Typo fixes

• False error message fixed when editing user profile.

• Improved search for conversation names.

Features

• New scenario builder. We have updated the look and feel of the studio, creating a user friendly scenario builder that should speed up bot building. Visit the studio to toggle the new experience!

• Integration with Dixa. Let your agents work and handle chats in Dixa, while using the Ebbot widget for your customers.

• Keep chats alive across subdomains - we have added the ability to keep the chat ongoing even when crossing over subdomains of your website.

• New dashboard metric: Chats per agent - Total time, which measures the total time agent spent in chats.

• New dashboard value: Median. You can now measure median values for agent&bot handling time, rating, and waiting time.

• It is now possible to change the hover text for the bot avatar.

Bug fixes

• Fixed bug where faulty conversation starter would silence other conversation starters

• Fixed bug where the chat widget did not scroll after new message arrived.

• Fixed bug where user input was not stored in integrated chats.

• Fixed a bug where the welcome would not play in certain starting page setups.

Features

• Product recommender for chat agents is a powerful new tool that makes it possible for the chat agents to send product recommendations in a live chat. It connects the ebbot chat with our product guide system using a product feed or an integration with e-commerce platforms like Shopify.

• The customer info in the agent chat windows can now be set to open by default. You will find it among the other chat page settings settings.

• The activation and password reset emails have received a splash of color.

Bug fixes

• Fixed bug where IP restrictions would restrict more than they should.

• Fixed visual bug on quick reply page where only 10 quick replies would be displayed simultaenously.

• Various bug fixes for the Teams integration.

Features

• Added the ability to use the users guide choices in the recommendation text for the product.

Features

• Agent quick reply limit increased from 100 to 9999.

• Confidence level now allows to be set to hundredths instead of tenths.

• New functionality: Microsoft Teams-integration! Ebbot can now chat with users on the Teams platform. You'll find this feature and instructions on how to set it up under Integrations > Teams in the side bar.

Bug fixes

• Fixed visual bug when setting skills, some elements were hidden behind others.

• Fixed bug where buttons would display in the wrong order they were pressed in the Conversation history view.

• Co Browsing has been improved and should now work in all chromium based browsers.

• Improved visual animation when loading start elements

Features

• It is now possible to restrict the web snippet to only be loaded on specific domains.

• The conversation history now has a "Copy ChatID" button, making it easy for agents to access specific chats on the conversation page.

• Full support for two new languages: Spanish and Dutch

• The chat widget has undergone some UX changes with new smooth animations and flow of messages.

Bug fixes

• Fixed a bug where chats sometimes were not auto accepted with the setting on.

• "User typing..."-indicator has been reintroduced and can now be toggled in the chat settings.

• Fixed typos on User section.

• Fixed a bug where an error was thrown when updating a user, even if the update succeeded.

• Full support for two new languages: Spanish and Dutch

Features

• See each guide's feedback rating in the analytics view for a better overview of your guide’s performance.

• Choose more than one origin, placement or locale to create custom filters.

• A help center button will appear in the top right corner on pages where there are instructional videos or content

• Improved design for hidden questions and buttons in the guide

• Design of back button in guide has been improved

• Load speed between questions in guides has been greatly improved.

Features

• Notifications have been improved with a new design and notification center, making it easier for agents to keep track of whats happening in the app.

• We are preparing to improve the Conversations page, support has been added to allow for super fast searching and filtering over date ranges. This will soon be available in the app - stay tuned.

• Added trial date countdown for free trial users.

Bug fixes

• Fixed modal cutoffs in chat area.

• Added scroll to modals where content would overflow the user's screen.

• Increased width to suggestion dropdown in training center.

Bug fixes

• Fixed a bug that would sometimes display a blank widget after a previous chat had timed out.

• Fixed a bug where moving around the chat blob on mobile, the widget would open.

Features

• Analytics: Users can now track how the Messenger flows and broadcasts are performing.

Features

• Added option to export guide analytics monthly

• Changed the design for bundle slots, improving the user experience during set-up.

• Improved design for rating/feedback analytics.

Bug fixes

• Hidden steps and buttons are no longer blocking guides from being previewed or published.

• New feature: Customizable start page. It is now possible to create a front page with buttons that trigger scenarios or opens URLs, have an input field directly on the front page or skip directly to the welcome message. 2022-12-06

• New dropdown card. The MultiSelect card now has a dropdown alternative. 2022-12-06

• Fixed a bug where the emoji and attachment icons would not display correctly on some Apple devices. 2022-12-06

• Fixed a bug where chats would not be counted correctly in some cases. 2022-12-06

• Fixed bug where chats became blank after a session was timed out. 2022-12-06

• New feature: Support for Jetshop/Norce. It is now possible to integrate your product guides to Norce Storefront (formerly JetShop) 2022-12-05

• The definition of a started guide has changed in the dashboard: from viewed first question to clicked an option in the first question. 2022-12-05

• Conversation history now displays users button clicks for all button types. 2022-11-22

• Fixed a bug where the API would return wrong status code. 2022-11-22

• Fixed an issue where the Welcome scenario needed to be resaved after creating a new bot. 2022-11-22

• Fixed a typo on the Conversation Starter form. 2022-11-22

• The chat widget encapsulation has been reworked, greatly reducing issues with websites interfering with the widget styling. 2022-11-16

• New method added to ChatWidgetAPI: You can now return chat widget height and width with the getWidgetSize method. 2022-11-22

• Added support for uploading product data over FTP.

Features

• Notifications are now displayed in bottom left, and no longer cover the Ready-toggle and user profile buttons. 2022-11-10

• Browser Tab notifications are now displayed until tab becoming active 2022-11-10

Bug fixes

• Fixed a bug where sub scenarios could be triggered outside of their context 2022-11-10

• Fixed dark mode in some places where it was too bright 2022-11-10

• Fixed a bug where system messages were set to English default. They now correspond with the bot language 2022-11-10

• Label search in the studio is no longer case sensitive 2022-11-10

• Fixed bugs with the preview chat showing the wrong pages 2022-11-10

• Fix for some users getting a white page trying to access certain paths 2022-11-10

• Fixed bug where Settings on the widget would revert when multiple users edit 2022-11-10

• Fixed bug where disconnected agents would see already handled chats in the queue 2022-11-10

• Moving a node into or out of context now displays the train button 2022-11-10

• Fixes on Dashboard: 2022-11-10

  • Visual bug when dashboard was renamed

  • Fix for Scenario names not showing up

  • Improvements for low resolution users

  • Fixed issue where the page would crash using certain metrics

Bug fixes

• Fixed multiple message being sent on reconnect 2022-11-10

• Visual improvements for the chat widget on Safari 2022-11-10

• URLs and Email addresses in response cards are now clickable 2022-11-10

• Fixed issue with sending attachments on Safari 2022-11-10

Features

• Added the possibility to import product data files. Previously only product feeds were supported. 2022-11-10

• Improved styling for the default bundle slots. 2022-11-10

• Optimized page speed scores of the Product Finder-script. 2022-11-10

• Added placement and hide options for feedback requests. 2022-11-10

• Improved keyword searching in the guide builder. 2022-11-10

• Added more customization options for button images within guides. 2022-11-10

• Added system to prioritize variants on a recommended product without affecting the results of a completed guide. 2022-11-10

• Added new API for sending guide data/results to external systems. 2022-11-10

Bug fixes

• Fixed a visual bug with the on-click feedback of a copy button. 2022-11-10

• Fixed a bug where the 'variant' field appeared empty. 2022-11-10

• Added support for periodic marks in some text inputs. 2022-11-10

• New feature: Messenger broadcasting & product finder. A new flow builder where you can set up conversational flows to recommend products and marketing broadcasting to messenger subscribers.