Queue

Meet our powerful queue

The queue system of Ebbot Chat is simple but very powerful. You can see all the chats in line that are associated with your skill but also chats out side of the skill. Each chat shows how the user ended up in queue and for how long they have been waiting.

Minimized Queue

The queue when minimized

The left arrow lets you take the next chat in line. When you click on the big queue button it expands the queue

Expanded Queue

The queue expanded with a preview of a chat

My queue

Feature	Description
Transferred to you	Chats that has been sent to you form another agent. You need to accept the transfer.
Needs assistance	Chats that are in the queue
Preview	Click on a chat to preview it, this way you can see what it is all about. You can then either transfer the chat to another agent or enter the chat and start talking to the customer

Other queues

This section lists chats sent to other skills. You can interact with them the same way as in your own queue if needed.