TOPdesk API
Activating the API and feature flag in TOPdesk
Before you're able to access the TOPdesk KnowledgeBase API's, the TOPdesk instance needs to have access to the Knowledge Management API, and a feature flag has to be activated for the TOPdesk environment. For information on how to do this, please visit the links below (My TOPdesk)
SaaS:
Activate KnowledgeBase API Feature Flag
Request access to knowledge base API form
On-premise: Activate KnowledgeBase API Feature Flag
Setting up Ebbot
When the APIs are active and ready to go, its time to do some initial setup in Ebbot.
Go to EbbotGPT -> Knowledge
Click the tab Sources and click the green Create new! button on the right side of the page.
Give the source a name and enter your TOPdesk instance domain, the username of a user with access to the TOPdesk KnowledgeBase, and the user's application password. (See Password section below for info on how to obtain this)

Settings
Full domain
The full domain for the TOPdesk environment.
Username
The username of the TOPdesk operator account you wish to use.
Password
The API key you've created for the TOPdesk operator account which can be created by going to "My Settings) (in the TOPdesk operator portal):

Click on "Add", fill out an "Application name", set an expiration date and then click on "Create".

Save the application password, it will only be shown once!
Send references to the GPT model
If this setting is enabled, the eGPT model will also receive the fields "operatorUrl", "operatorUrl", and the knowledge article "id". Where the idea is that you could prompt the persona to for example say: "<content>...you can read more here: <operatorURL>"
Result after successful scrape
An entry in the source would look like this:

Which articles are included?
Ebbot applies some filtering to the API call fetching the KB articles:
query=visibility.sspVisibility==VISIBLE;archived==false
This means that we are including KB articles that are visible in the SSP and not archived.
Example:

IP / Whitelisting
To ensure the Ebbot Platform can access your TOPdesk environment, please add the following IP address to your firewall whitelist: 141.94.175.178/32.
Known issues
Feature flag not active
This status error message indicates that the feature flag isn't active for KB APIs:

{"detail":"Feature flag not active"}
User missing permissions
API user doesn't have access to KB API's:

To gain access, see the Activating the API and feature flag in TOPdesk section above.
Scraper can't reach host
Targeted host had not opened their firewall. IP to whitelist can be found above.
{"errno":-110,"code":"ETIMEDOUT","syscall":"connect","address":"143.131.145.133","port":443}, status: undefined, code: ETIMEDOUT, data: undefined
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