Topbar Stats
Last updated
Last updated
The Topbar stats is supposed to give you a quick overview of the current status.
If there are multiple skills available you can select show and hide to view the agents logged in to that particular skill
Feature
Description
Number of agents online
Shows the total numbers of logged in agents and how many of those who are marked as ready.
Current waiting time
This is based on the person that currently has the longest time in queue
Chats handled
Shows how manny chats that has been handled today and by you. Click to expand
