Introduction to Automations

Ebbot Automations is built from the ground up to be the brain of your business operations. It is designed for creating Agentic workflows - intelligent workflows that can reason with data and automate repetitive tasks.

By placing Large Language Models (LLMs) at the center of your design, you can transform a standard sequence of steps into a self-correcting, decision-making agent that handles complexity with ease.

Designed for AI Agents

Whether you need a support assistant that drafts complex ticket resolutions or a background agent that orchestrates multi-system order processing, Ebbot Automations provides the infrastructure.

Instead of rigid "if-then" logic, our platform treats LLM Nodes as first-class citizens. This allow you to:

• Use LLMs to determine the best next step based on the context of a conversation or ticket history.

• Automatically summarize logs, classify sentiment, and extract key entities from free-text inputs.

• Let AI agents act as the connective tissue between customer support platforms, order processing systems and your internal APIs.

Responsive and event-driven

Ebbot Automations is designed to be highly responsive to your business environment. Your workflows can react to a wide variety of signals across your connected systems—whether it’s the moment a new ticket is created, an incident is updated, or any other critical event occurs within your stack. This event-driven approach ensures your agents are always active exactly when and where they are needed.

Combining precision with intelligence

Ebbot Automations isn't just for AI. It's also a robust engine for traditional, static workflows. You can build deterministic processes where precision is paramount, while seamlessly injecting AI intelligence where it's needed most. This hybrid approach allows you to maintain strict control over business-critical steps while leveraging LLMs for tasks that require human-like reasoning.

• Deterministic Logic through reliable, static flows for predictable data processing and system synchronization.

• Augment your flows with LLM nodes and tools to handle edge cases, summarize context, or make complex decisions.

• Monitor every execution to see exactly how your hybrid workflows and AI agents are performing.

Where to go next?

The best way to understand the power of Ebbot Automations is to build your first agent.

• Getting started – Go from zero to a live AI workflow in minutes.

• What is a workflow? – Deep dive into the core concepts and agent architecture.

• Explore Integrations – Connect the tools your agents will interact with.