Easit.GO API

If you want to retrieve information from Easit GO to be used as knowledge for EbbotGPT you can use this integration.

Full Domain

Enter the domain associated with your Easit GO instance.

• Format: your-company.easit.se

API Token

Input a valid API Token generated from Easit GO. This token allows Ebbot to securely authenticate and retrieve information from your domain.

Item View Identifier

The Item View Identifier acts as a secure "window" into your data. Ebbot can only retrieve information that has been explicitly included in the specific View associated with this identifier.

• What it does: It serves as a data filter and security layer. If a field (e.g., "Ticket Description" or "Customer Email") is not added to the View in Easit GO, it will remain invisible to Ebbot.

• Why use it: It prevents sensitive data leaks and improves performance by only fetching the specific attributes your Ebbot bot needs.

• How to manage it: You create and edit these identifiers within the Easit GO Administration UI. For more information check out Easit GO's Web API documentation (only in Swedish).

Troubleshooting Tip: If Ebbot is successfully connected but certain data points are missing, check your Item View settings in Easit GO. Ensure the missing fields are "tagged" or added to the layout for the Identifier you provided above.

Column to exclude

If you want one or more specific columns to be skipped and not retrieved in the scrape, even though they have the itemViewIdentifier, you can add them here.