EbbotGPT - Ticket Reply App for Zendesk
Welcome to the EbbotGPT Ticket Reply App for Zendesk App Framework! This guide will help you install and start using the app to generate AI-powered ticket responses in Zendesk.
📦 What's Included
The app is distributed as a .zip file containing:
App source code
Configuration files
Assets (JavaScript, CSS, HTML)
You can download it here:
🛠️ Installation Instructions
1. Log in to Zendesk
Log in to your Zendesk Admin Center with an account that has admin privileges.
2. Upload the App
Go to Admin Center → Apps and Integrations → Apps → Manage
Click the Upload Private App button
Select the .zip file and upload it
Follow the prompts and fill the fields to complete installation.
Select which groups or agents should have access to the app.
How to Update
If you have a previous version installed:
Locate the installed app in Zendesk.
Click the cog wheel icon on the app tile.
Select Update from the dropdown menu.
Upload the new ZIP file when prompted to install the new version.
🔧 Configuration
After installing, configure the following settings:
API Key (egptApiKey) Obtain your EbbotGPT API key from your Ebbot account and enter it in the app settings.
Dataset ID (datasetId) The ID of the dataset the AI will use for generating responses.
Tenant ID (tenantId) Your unique tenant identifier (usually the same as your company ID).
🚀 How to Use
Basic Workflow
Open a Ticket Navigate to any ticket in Zendesk.
Choose Your Approach You have two options:
Generate from scratch: Click "Generate Reply" to create a response based on the ticket conversation
Refine a draft: Write your initial thoughts in the Zendesk reply field, then click "Generate Reply" to have the AI expand and refine it
Review & Edit The AI-generated response appears directly in the Zendesk text composer. Review and edit as needed.
Send Submit the ticket reply when you're satisfied.
Using Custom Instructions
After generating a response, you can refine it further:
Add Instructions Enter specific commands in the instruction field, such as:
"Make it shorter"
"Be more empathetic"
"Add pricing details"
"Translate to English"
Regenerate Click "Regenerate reply" to apply your instructions to the current draft.
Iterate Repeat this process to fine-tune the response until it's perfect.
Customize the AI Persona
Click AI Settings to open the persona configuration modal
Update the AI's tone, style, and behavior guidelines
Save your changes - they persist across sessions and apply to all future responses
🌟 Features
✨ Direct Text Composer Integration Responses appear directly in Zendesk's native reply field for seamless editing.
🎯 Smart Draft Refinement Write rough notes in the reply field, and the AI will expand them into polished, professional responses.
💡 Custom Instructions Guide the AI with specific commands to adjust tone, length, or content on the fly.
🔄 Iterative Regeneration Refine responses multiple times with different instructions until they're perfect.
🎨 Customizable AI Persona Configure the AI's tone and behavior to match your brand voice. Settings persist automatically in the user's localStorage.
🌗 Theme Support Automatically matches Zendesk's light or dark mode.
🔒 Smart State Management Auto-disables for closed tickets and provides visual feedback during generation.
📐 Compact Design Dynamic height adapts to content, working well with multiple stacked Zendesk apps.
🛡️ Troubleshooting
App Not Loading Ensure the app is uploaded and enabled in Zendesk Admin Center.
Generate/Regenerate Button Not Working Refresh the Zendesk page. The app uses event delegation to handle dynamically updated buttons.
API Errors Verify your API key, dataset ID, and tenant ID are correctly entered in app settings.
UI or Theme Issues Clear your browser cache and refresh the page.
📞 Support
For issues or questions, contact us at:
Email:
[email protected] Website: https://www.ebbot.com
Last updated
Was this helpful?