EbbotGPT - AI Ticket Response App for Zendesk

Welcome to the Ebbot - AI Ticket Response App! This guide will help you install and start using the app to generate AI-powered ticket responses in Zendesk.

📦 What's Included

The app is a .zip file. Inside, you'll find:

  • The app's source code.

  • Configuration files.

  • Assets (JavaScript, CSS, HTML).

You can download it here:

47KB
egpt-zd-ticketresponse-v1.0.2.zip
archive
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🛠️ Installation Instructions

1. Log in to Zendesk

Log in to your Zendesk Admin Center with an account that has admin privileges.

2. Upload the App

  1. Go to Admin Center → Apps and Integrations → Apps → Manage.

  2. Click the Upload Private App button.

  3. Select the .zip file you received and upload it.

  4. Follow the prompts to complete the installation.

3. Enable the App

Once the app is uploaded, ensure it is enabled for the appropriate roles and groups in your Zendesk instance.

🔧 Configuration

After installing the app, configure the following settings:

  1. API Key:

    • Obtain your EbbotGPT API key from your Ebbot account.

    • Enter it in the app settings under egptApiKey.

  2. Dataset ID:

    • This is the ID of the dataset the AI will use for generating responses.

    • Enter it in the app settings under dataSetId.

  3. Tenant ID:

    • This is your unique tenant identifier, it's usually the same as your company ID.

    • Enter it in the app settings under tenantId.

🚀 How to Use

  1. Open a Ticket:

    • Go to Zendesk and open any ticket.

  2. Generate a Reply:

    • Click the "Generate Reply" button in the app sidebar.

    • The app will fetch the ticket transcript and generate an AI-powered response.

  3. Edit the Reply:

    • Review and edit the response in the comment box.

  4. Send the Reply:

    • Click "Send in Ticket" to submit the reply.

  5. Customize the AI Persona:

    • Click the "AI Settings" button to open the persona configuration modal.

    • Update the AI’s tone and behavior to suit your needs.

🌟 Features

  • AI-Powered Responses: Generate smart, professional replies for tickets.

  • Customizable Personas: Tailor the AI’s tone and behavior.

  • Light/Dark Mode Support: Matches Zendesk’s theme settings.

  • Real-Time Updates: Changes take effect immediately.

🛡️ Troubleshooting

  • App Not Loading: Ensure the app is uploaded and enabled in Zendesk.

  • API Errors: Double-check your API key, dataset ID, and tenant ID in the app settings.

  • UI Issues: Refresh the Zendesk page or clear your browser cache.

📞 Support

For any issues or questions, contact us at:

PreviousZendeskNextEbbot Live Chat in Zendesk

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